Privacy Policy

Privacy Policy

Vortex Scientific Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website, place an order, create an account, contact us, or otherwise interact with our services. This policy has been prepared in line with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Vortex Scientific Ltd is a UK-based supplier of laboratory research compounds and scientific materials. All products sold on this website are intended strictly for laboratory research purposes only. They are not for human or veterinary use and not for clinical, therapeutic, or diagnostic applications.

Company Details:

VORTEX SCIENTIFIC LTD

Company Number: 16934531

Registered Address: 4 Grove Avenue, Llanfoist, Abergavenny, NP7 9NB, United Kingdom

Email: paul@vortexscientific.co.uk

Phone: 07500769344

2. Information We Collect

We may collect and process the following types of personal data: Information You Provide

• Name
• Billing and shipping address
• Email address
• Phone number
• Account login details
• Order history and purchase details

Payment Information

Payments are processed securely through third-party payment providers. We do not store full card details on our servers.

Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website

Communication Data

Any information you provide when contacting us via email, phone, or WhatsApp.

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Deliver products and manage shipping
• Communicate with you about your order
• Provide customer support
• Maintain accurate records
• Improve our website and services
• Prevent fraud and misuse
• Meet legal and regulatory obligations

We do not use your data for any purpose that conflicts with the nature of our business as a laboratory research supplier.

4. Research Use Disclaimer

All products listed and sold on this website are supplied strictly for laboratory research and analytical use only. They are not intended for human consumption, veterinary use, or any form of medical or therapeutic application. By using this website and placing an order, you acknowledge that you understand the intended use of the products and agree to comply with all applicable laws and regulations.

5. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity – to fulfil your orders and provide services
• Legal obligation – to comply with applicable laws
• Legitimate interests – to improve our services and prevent fraud
• Consent – where required, such as for marketing communications

6. Sharing Your Information

We only share your information where necessary and with trusted third parties, including:

• Payment processors
• Courier and delivery services
• IT and website service providers
• Legal and regulatory authorities, when required

All third parties are expected to handle your data securely and in line with applicable laws. We do not sell or rent your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders and provide services
• Meet legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

When your data is no longer required, it is securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data. This includes:

• Secure servers and encrypted connections
• Controlled access to personal data
• Regular monitoring for potential vulnerabilities

While we take all reasonable steps, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request the deletion of your data
• Restrict or object to processing
• Request the transfer of your data
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided above.

10. Cookies and Tracking

Our website uses cookies to improve functionality and user experience. Cookies may be used to:

• Remember your preferences
• Analyse website traffic
• Support website performance

You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Age Restriction

This website is intended for individuals aged 18 and over. By using this website and placing an order, you confirm that you are at least 18 years old and legally permitted to purchase laboratory research materials.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: paul@vortexscientific.co.uk
Phone: 07500769344

*Important Notice*

All products available on this website are strictly for laboratory research purposes only. They are not for human or animal consumption and not for any medical or therapeutic use. Customers must be 18 years or older to purchase from this website.