Shipping & Delivery Policy
At Vortex Scientific LTD, we aim to process and deliver orders efficiently while ensuring appropriate handling standards for scientific and laboratory-related products.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Certain specialist, regulated, made-to-order, or supplier-sourced items may require additional processing time.
If delays occur, customers will be notified where reasonably possible.
2. Shipping Methods
We work with trusted courier and logistics partners to deliver orders securely and reliably.
Shipping methods may vary depending on:
- Product type
- Destination
- Size and weight
- Handling requirements
- Regulatory or carrier restrictions
Tracking information may be provided where available.
3. Delivery Timeframes
Estimated delivery times:
- UK Orders: 2–7 business days
- International Orders: Varies by destination and customs processing
Delivery timeframes are estimates only and are not guaranteed.
4. Restricted & Sensitive Products
Certain products may be subject to:
- Geographic shipping restrictions
- Regulatory requirements
- Import/export controls
- Age, institutional, or business verification
- Carrier limitations
We reserve the right to refuse or cancel orders where shipping restrictions, legal limitations, or compliance concerns apply.
Customers are responsible for ensuring products can be legally imported, received, and used within their jurisdiction.
5. Failed Deliveries
If delivery fails due to:
- Incorrect shipping information
- Failure to accept delivery
- Customs refusal
- Inability to verify delivery requirements
additional shipping or handling charges may apply.
6. Loss or Damage During Transit
If your order arrives damaged or is believed lost in transit, please contact us promptly.
Claims relating to shipping issues should be reported within:
- 48 hours for damaged deliveries
- 7 days for missing deliveries
We will work with the courier provider to investigate and resolve the issue where appropriate.
7. Customs, Duties & Import Charges
International customers are responsible for:
- Customs duties
- Import taxes
- Regulatory clearance fees
- Local compliance requirements
These charges are not included unless explicitly stated.
8. Delivery Address Requirements
We reserve the right to request additional verification for:
- Institutional deliveries
- Laboratory or commercial addresses
- High-value orders
- Restricted product categories
This helps us maintain compliance, shipping security, and fraud prevention standards.
9. Contact Information
For shipping and delivery enquiries, please contact:
Vortex Scientific LTD
Email: paul@vortexscientific.co.uk
Website: vortexscientific.co.uk